Terms of service

Last Updated: June 17, 2026

1. Overview

This website is operated by Winekk. Throughout the site, the terms “we,” “us,” and “our” refer to Winekk.

Winekk is an independently operated online retail store based in the United Kingdom. We offer pet-related products through our online store. Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

By accessing our website, browsing our store, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you should not access or use our website or services.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you are using this website under the supervision and consent of a parent or legal guardian.

You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You also agree not to violate any applicable laws, rules, or regulations when using our website or purchasing from our store.

3. General Conditions

We reserve the right to refuse service, cancel orders, or restrict access to our website where necessary, including in cases involving suspected fraud, misuse, security concerns, or violation of these Terms.

We may update, modify, suspend, or discontinue any part of our website or services at any time, subject to applicable law.

We use reasonable technical and organizational measures to help protect customer information. Payment information is encrypted and securely processed through Shopify’s secure checkout system and trusted payment providers.

4. Account and Customer Information

When placing an order or creating an account, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account login details, if applicable, and for all activities that occur under your account.

We are not responsible for delays, failed deliveries, or order issues caused by inaccurate, incomplete, or outdated information provided by the customer.

5. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, features, and pricing accurately.

However, product colors may vary slightly depending on your device screen, lighting, or display settings.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or update product information at any time.

All product descriptions are provided for general informational purposes. Customers are responsible for reviewing product details before placing an order.

6. Pet Product Use and Safety

Our products are intended for normal pet-related use as described on the product page.

Customers are responsible for selecting products that are suitable for their pet’s size, behavior, needs, and environment.

Pet products should be used responsibly and, where appropriate, under supervision. Please inspect pet products regularly for wear, damage, or unsafe conditions.

Our products are not intended to replace professional veterinary advice, diagnosis, or treatment. If you have concerns about your pet’s health, safety, or suitability for a product, please consult a qualified veterinarian.

7. Pricing, Payments, and Billing

All prices are displayed in the currency shown on our website and at checkout.

We reserve the right to update prices, correct pricing errors, or modify promotions at any time.

Payments are processed securely through Shopify’s secure checkout system and trusted payment providers.

You agree to provide accurate billing, shipping, and payment information. If we are unable to verify payment or billing information, we may contact you for additional information or cancel the order.

For more details, please review our Payment Terms.

8. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete billing or shipping information

  • Product availability issues

  • Pricing or product information errors

  • Violation of these Terms

  • Shipping restrictions or service limitations

If an order is cancelled after payment has been processed, we will issue a refund to the original payment method where applicable.

9. Fulfillment and Shipping

Winekk operates as an independently owned online retailer and may work with trusted suppliers, logistics providers, and authorized fulfillment partners to process and deliver orders.

Regardless of the shipping origin or fulfillment arrangement, Winekk remains responsible for order processing, delivery support, and customer service.

Shipping times, shipping destinations, tracking information, shipping costs, and delivery-related conditions are explained in our Shipping Policy.

Customers are responsible for providing accurate and complete shipping information at checkout.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Customers should review our return eligibility requirements, return window, return shipping cost rules, non-returnable items, refund timelines, and return instructions before making a purchase.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.

11. Store Policies

The following policies form part of your shopping experience with Winekk and should be reviewed before placing an order:

These policies are available on our website and may be updated from time to time.

12. Third-Party Services

We use third-party services to operate our online store and provide our services, including but not limited to:

  • Shopify, which provides our e-commerce platform and store infrastructure

  • Payment providers, which securely process payments

  • Shipping and logistics providers, which help deliver orders

  • Analytics and advertising platforms, such as Google and Pinterest

Third-party services may have their own terms, privacy policies, and practices. We are not responsible for the independent policies or practices of third-party providers.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, policies, security, or practices of third-party websites. Accessing third-party websites is at your own risk.

14. Intellectual Property

All content on this website, including text, images, graphics, logos, layout, design elements, and other materials, is owned by Winekk or used with permission, license, or authorization.

You may not copy, reproduce, distribute, modify, display, publish, or use any website content without our prior written permission, except as permitted by applicable law.

15. User Comments, Feedback, and Submissions

If you send us comments, feedback, suggestions, reviews, ideas, or other submissions, you agree that we may use them to improve our products, services, website, or customer experience.

You agree that your submissions will not violate the rights of any third party, contain unlawful or harmful material, or interfere with the operation of our website.

16. Prohibited Uses

You are prohibited from using our website or services:

  • For any unlawful, fraudulent, or unauthorized purpose

  • To violate any applicable laws or regulations

  • To infringe upon intellectual property rights

  • To submit false, misleading, or inaccurate information

  • To transmit malware, viruses, or harmful code

  • To interfere with the security, functionality, or operation of the website

  • To collect or track personal information of others without authorization

  • To engage in abusive, harmful, or deceptive activity

We reserve the right to restrict or terminate access to our website or services if these prohibited uses are violated.

17. Disclaimer of Warranties

We make reasonable efforts to provide accurate information and reliable service. However, we do not guarantee that our website will be uninterrupted, error-free, secure, or always available.

Products and services are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

Nothing in these Terms affects any rights you may have under applicable consumer protection laws.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Winekk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

This limitation does not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any consumer rights that cannot be excluded under applicable law.

19. Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, share, and protect your personal information.

20. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Any updates will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes are posted means that you accept the updated Terms.

21. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

22. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Winekk
Email: hello@winekk.com
Phone: +44 7123 335499
Business Address: 2 Headingley Mews, Wakefield WF1 3AB, United Kingdom
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)

Please note that our operating hours are listed in GMT. We aim to respond to all email inquiries within 24 hours.