Privacy policy

Last Updated: June 17, 2026

This Privacy Policy describes how Winekk (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, interact with, or make a purchase from our online store.

Winekk is an independently operated e-commerce store based in the United Kingdom and powered by Shopify.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is necessary to operate our online store, process orders, provide customer support, improve our services, and comply with applicable legal obligations.

Information You Provide

When you place an order, contact us, create an account, or interact with our store, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Customer support messages

  • Account information, if applicable

Payment Information

All payments are processed securely through Shopify’s secure checkout system and trusted payment providers.

We do not store or have access to your full credit card number, full payment card details, or complete payment authentication information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Time zone

  • Pages viewed

  • Products viewed

  • Website interactions

  • Referring website or advertising source

This information may be collected through cookies, log files, pixels, tags, and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process, confirm, and fulfill orders

  • To arrange shipping, delivery, and tracking

  • To provide customer support

  • To communicate with you about your order, returns, refunds, or inquiries

  • To detect, prevent, and investigate fraud, abuse, or security risks

  • To improve our website, products, services, and customer experience

  • To comply with applicable laws, tax requirements, accounting rules, and legal obligations

  • To send marketing communications, where permitted by law and subject to your consent where required

  • To measure advertising performance and deliver relevant advertisements, where permitted by applicable law

3. Legal Basis for Processing Personal Information

Where applicable under UK GDPR or similar data protection laws, we rely on the following legal bases to process your personal information:

Performance of a Contract

We process your information when it is necessary to fulfill your order, process payment, arrange delivery, handle returns, or provide customer support.

Legal Obligations

We may process and retain certain information to comply with tax, accounting, consumer protection, fraud prevention, and other legal requirements.

Legitimate Interests

We may process information for legitimate business purposes, such as improving our website, preventing fraud, protecting our business, and maintaining secure operations.

Consent

Where required, we may rely on your consent for certain activities, such as marketing emails, non-essential cookies, or certain advertising and analytics technologies.

You may withdraw your consent where applicable by contacting us or by using available unsubscribe or privacy preference tools.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, improve performance, understand customer behavior, and support advertising activities.

These may include:

Essential Cookies

These are required for core website functions such as shopping cart, checkout, security, and account access.

Analytics Cookies

These help us understand how visitors use our website and improve site performance and customer experience.

Advertising Cookies and Pixels

These may be used to measure advertising performance and deliver relevant advertisements on platforms such as Google and Pinterest.

You can control or disable cookies through your browser settings. Where available, you may also manage cookie preferences through our website’s cookie banner or privacy preference tools.

Please note that disabling certain cookies may affect website functionality, including shopping cart or checkout features.

5. Marketing Communications

Where permitted by law, we may use your email address to send marketing communications, product updates, promotions, or store news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at hello@winekk.com.

Even if you unsubscribe from marketing messages, we may still send you non-marketing communications related to your orders, payments, shipping, returns, or customer service requests.

6. Sharing of Personal Information

We may share your personal information with trusted service providers and partners that help us operate our business, including:

  • Shopify, which provides our e-commerce platform and store infrastructure

  • Payment providers, which securely process payments

  • Shipping and logistics providers, which help deliver orders

  • Customer support tools, which help us respond to inquiries

  • Analytics providers, which help us understand website performance

  • Advertising providers, such as Google and Pinterest, which help measure and deliver relevant advertising

  • Legal, tax, accounting, or compliance service providers, where necessary

We require service providers to handle personal information appropriately and only as necessary to provide their services to us.

We do not sell your personal information for monetary value.

7. Your Privacy Choices / Do Not Sell or Share

We do not sell personal information for money.

However, certain analytics or advertising activities may be considered “sharing” or “targeted advertising” under some privacy laws, including certain U.S. state privacy laws.

Depending on your location, you may have the right to:

  • Opt out of the sale or sharing of personal information

  • Opt out of certain targeted advertising

  • Limit certain uses of personal information, where applicable

  • Request access to, correction of, or deletion of your personal information

To submit a privacy request or opt-out request, please contact us at hello@winekk.com with the subject line Privacy Request.

Where required by applicable law, we will also process legally recognized browser-based opt-out preference signals, such as Global Privacy Control (GPC), when supported by our website settings and applicable technology.

8. International Data Transfers

As Winekk is based in the United Kingdom and serves customers in the United States and other regions, your personal information may be processed in countries outside your country of residence.

This may include processing in the United Kingdom, United States, or other countries where our service providers operate.

Where required by applicable data protection laws, we use appropriate safeguards, such as contractual protections or standard contractual clauses, to help protect your personal information during international transfers.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Handling returns, refunds, disputes, or chargeback-related inquiries

  • Complying with tax, accounting, and legal obligations

  • Preventing fraud and maintaining business records

The length of time we retain information may depend on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable law.

10. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses SSL encryption to help protect data transmitted through our store.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable safeguards.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict certain processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or data sharing, where applicable

To exercise your rights, please contact us at hello@winekk.com.

We may need to verify your identity before processing certain privacy requests.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at hello@winekk.com, and we will take appropriate steps to delete the information where required.

13. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or services.

Any updates will be posted on this page with a revised Last Updated date.

15. Contact Information

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Store Name: Winekk
Email: hello@winekk.com
Phone: +44 7123 335499
Business Address: 2 Headingley Mews, Wakefield WF1 3AB, United Kingdom
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)

Please note that our operating hours are listed in GMT. We aim to respond to all email inquiries within 24 hours.

16. UK Data Protection Complaints

If you are located in the United Kingdom and have concerns about how we handle your personal information, you may contact us first at hello@winekk.com so we can review and address your concern.

You may also have the right to contact the Information Commissioner’s Office (ICO) if you believe your data protection rights have not been handled properly.