Refund policy

Last Updated: May 19, 2026

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as received
  • Be in the original packaging with all tags attached
  • Include proof of purchase (order confirmation or receipt)

3. Return Process

To initiate a return:

  1. Contact us at hello@winekk.com with your order number and reason for return
  2. Our team will review your request and provide return instructions and the designated return facility address
  3. Carefully package the item and send it to the address provided

⚠️ Important:
Please do not send items to the sender’s address on the package or any address listed on the website without prior authorization, as returns must be directed to the correct processing facility.

4. Return Shipping Costs

  • Defective, damaged, or incorrect items:
    We will cover the return shipping cost and offer a replacement or full refund
  • Customer-initiated returns (e.g., change of mind, wrong size):
    Customers are responsible for return shipping costs
  • Restocking Fees:
    We do not charge any restocking fees

5. Refund Process

  • Once your return is received and inspected, we will notify you via email
  • If approved, your refund will be issued to your original payment method
  • Please allow 5–10 business days for the refund to be processed

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at hello@winekk.com.

7. Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, please contact us

9. Return Address & Processing

Winekk operates as an international online retailer.

👉 Returns are processed through designated return facilities based on product type and customer location to ensure efficient handling.

👉 The correct return address will always be provided after your return request is approved.

10. Contact Information

For all return-related inquiries, please contact us:

  • Store Name: Winekk
  • Email: hello@winekk.com
  • Phone: +44-5982335499
  • Business Address: 2 Headingley Mews, Wakefield WF1 3AB, United Kingdom
  • Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)