Refund policy

Last Updated: June 17, 2026

Thank you for shopping with Winekk. This Return & Refund Policy explains how returns, refunds, exchanges, and return shipping costs are handled for purchases made through our online store.

1. Return Window

We offer a 30-day return policy.

This means you have 30 days from the date of delivery to request a return.

Return requests submitted after the 30-day return window may not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, unwashed, and in the same condition as received

  • Be in the original packaging with all tags, labels, manuals, accessories, and included parts

  • Include proof of purchase, such as your order confirmation or receipt

  • Be returned within the 30-day return window

Items that do not meet these conditions may not be eligible for a refund.

3. Non-Returnable Items

For hygiene and safety reasons, certain pet-related products may not be eligible for return unless they are defective, damaged, or incorrect.

Non-returnable items may include:

  • Used pet products

  • Opened grooming or hygiene-related products

  • Customized or personalized items

  • Gift cards

  • Items marked as Final Sale or Non-Returnable

If you are unsure whether your item is eligible for return, please contact us at hello@winekk.com before sending it back.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at hello@winekk.com with your order number, the item you would like to return, and the reason for your return.

  2. Our customer support team will review your request and provide return authorization and return instructions.

  3. Carefully package the item in its original packaging.

  4. Ship the item to our return mailing address after your return request has been approved.

Important: Please contact us before sending any return. Returns sent without prior authorization may not be accepted because we need to confirm the order details and provide proper return instructions.

Please do not return items to the sender’s address printed on the original package, as that address may not be the correct return processing address.

5. Return Mailing Address

Our default return mailing address is:

Winekk
2 Headingley Mews
Wakefield WF1 3AB
United Kingdom

Please contact us at hello@winekk.com before mailing your return so we can confirm the return eligibility and provide return instructions.

6. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at hello@winekk.com.

For approved cases caused by our error or a product issue, Winekk will cover the return shipping cost and offer a replacement or a refund.

Depending on the situation, we may provide a prepaid return label or reimburse reasonable return shipping costs after receiving valid proof of shipment.

Customer-Initiated Returns

For customer-initiated returns, including change of mind, wrong size, wrong color, or no longer needed, customers are responsible for the return shipping cost.

Original shipping fees, if any, are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Restocking Fees

We do not charge any restocking fees.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@winekk.com with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

  • Photos of the product packaging, if applicable

We will review the issue and provide a suitable solution, which may include a replacement, refund, or return instructions.

8. Refund Process

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your bank, card issuer, or payment provider.

9. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at hello@winekk.com with your order number and details of the issue.

For size, color, or preference-related exchanges, you may need to return the original item first and place a new order, subject to product availability.

10. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at hello@winekk.com.

If your order has not yet been processed or shipped, we will do our best to cancel it and issue a refund to the original payment method.

If your order has already been processed or shipped, it may no longer be possible to cancel the order. In that case, you may request a return after delivery according to this policy.

11. Late or Missing Refunds

If you have not received your refund after the expected processing time, please:

  1. Check your bank account or payment account again.

  2. Contact your bank, card issuer, or payment provider, as processing times may vary.

  3. Contact us at hello@winekk.com if the issue persists.

12. Contact Information

For all return-related questions, please contact us:

Store Name: Winekk
Email: hello@winekk.com
Phone: +44 7123 335499
Business Address: 2 Headingley Mews, Wakefield WF1 3AB, United Kingdom
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)

Please note that our operating hours are listed in GMT. We aim to respond to all email inquiries within 24 hours.