Shipping policy

Last Updated: June 17, 2026

Thank you for shopping with Winekk. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

All orders are processed within 1–3 business days.

Our business days are Monday – Saturday, excluding public holidays.

Order Cut-off Time: Orders placed after 5:00 PM GMT (Greenwich Mean Time) will be processed on the next business day.

Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

Our primary shipping destination is the United States.

We may also ship to the United Kingdom, Canada, Australia, and other supported regions where shipping is available at checkout.

Available shipping destinations will be shown during checkout before you complete your order.

3. Estimated Delivery Time

Estimated shipping times are listed below:

United States: 5–8 business days
United Kingdom: 5–8 business days
Canada / Australia: 7–10 business days
Other Supported Regions: 10–15 business days

Total Delivery Time = Processing Time + Shipping Time

For example, orders shipped to the United States usually take:

1–3 business days processing time + 5–8 business days shipping time

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, public holidays, or high order volume.

4. Shipping Costs

We offer Free Standard Shipping on all orders within our supported shipping regions, unless otherwise stated at checkout.

If any shipping fees apply, the shipping cost will be clearly displayed at checkout before you complete your order.

We do not apply hidden shipping charges.

5. Shipping Origin & Fulfillment

Winekk is an independently owned online store based in the United Kingdom and serving customers in the United States and other supported regions.

To help provide reliable order handling and delivery, orders may be processed through trusted suppliers, logistics partners, and authorized fulfillment partners.

Regardless of the shipping origin or fulfillment location, Winekk remains responsible for order processing, delivery support, and customer service.

6. Tracking Information

A tracking number will be provided by email once your order has been shipped.

Tracking updates may take 24–72 hours to appear in the carrier’s system after shipment.

Delivery may be handled by reputable carriers such as USPS, Royal Mail, or equivalent local delivery services, depending on the destination country and shipping route.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address, contact name, phone number, and email address before placing your order.

Address changes must be requested within 12 hours of placing the order by contacting us at hello@winekk.com.

Once an order has been processed or shipped, we may not be able to modify, redirect, or cancel the shipment.

Winekk is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

8. Customs, Duties & Taxes

For international shipments, customs duties, taxes, import fees, or other charges may apply depending on the destination country and applicable regulations.

These charges, if applicable, are the responsibility of the customer unless they are clearly included at checkout.

Customs processing may occasionally cause delivery delays that are outside our direct control.

9. Delays, Lost Packages & Delivery Issues

While we work with reliable logistics partners and aim to deliver orders within the estimated delivery window, delays may occasionally occur due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Public holidays

  • High shipping volume

  • Incorrect or incomplete shipping information

If your tracking information has not updated for more than 7 business days, or if your order has not arrived within the estimated delivery window, please contact us at hello@winekk.com.

If a shipment is confirmed lost by the carrier, we will offer a replacement or full refund, depending on the situation and product availability.

10. Contact Information

If you have any questions about shipping, delivery, or tracking, please contact us:

Store Name: Winekk
Email: hello@winekk.com
Phone: +44 7123 335499
Business Address: 2 Headingley Mews, Wakefield WF1 3AB, United Kingdom
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)

Please note that our operating hours are listed in GMT. We aim to respond to all email inquiries within 24 hours.